Biofilm is a layer of bacteria living on a surface inside a slime of their own making. It matters for three reasons. Bacteria inside a biofilm are reported to be roughly 10 to 1,000 times more resistant to treatment than the same bacteria floating free — which is what your biocide dose was calculated on. Biofilm is an excellent thermal insulator, so it steals heat transfer at thicknesses too small to notice. And it is where Legionella actually lives, sheltered inside amoebae that graze on the film. Once biofilm is established, a routine oxidiser residual will not clear it.
Free-floating bacteria are called planktonic. They are the ones your water sample catches, and the ones your biocide dose was designed to kill. But bacteria overwhelmingly prefer not to float. Given a surface — tower fill, basin wall, pipe interior, the shell side of a heat exchanger — they attach, and then they secrete a matrix of polysaccharides and proteins around themselves. That matrix is the slime you can feel on a fouled tower fill. The bacteria plus the matrix is the biofilm.
This is not a passive lump. It is a structured community: channels for nutrients, layers with different oxygen levels, different species occupying different depths. It is closer to a small city than to a stain.
The literature reports bacteria in a biofilm as 10 to 1,000 times more resistant to antimicrobial treatment than their planktonic form. Several mechanisms stack up:
This is why the diagnosis “the residual is fine, so treatment is fine” is so often wrong. The residual is a measurement of the water. Your problem is not in the water. It is on the wall.
Here is the part that surprises people. Legionella is not primarily a free-swimming organism in your tower. It is a parasite of amoebae.
Amoebae — single-celled protozoa — join the biofilm community and graze on the bacteria in it. When an amoeba ingests Legionella, the Legionella is not digested. It survives inside the amoeba and multiplies there, because the amoeba's interior turns out to be excellent growing conditions. The amoeba becomes a nursery, and a bunker.
So Legionella in a biofilm sits behind two barriers: the amoeba's membrane, and the biofilm matrix around the amoeba. The literature describes L. pneumophila in biofilms as extremely resistant to biocides for exactly this reason.
It also explains a pattern we see on site: a tower that tests clean, then produces a high count after a mechanical disturbance. Nothing grew overnight. Something knocked material off the wall and released what was already living there.
Biofilm is a very poor conductor of heat — it is mostly water held in an organic matrix, and it insulates far better per unit thickness than mineral scale does. A film thin enough that you would call the surface “a bit slimy” is already degrading your condenser approach temperature.
The mechanism is the same as scale, treated in the Langelier Saturation Index explained, but the penalty arrives at a fraction of the thickness. Worse, biofilm and scale help each other: the film traps suspended solids and gives minerals somewhere to nucleate, and the resulting deposit shelters more film.
Biofilm does not just insulate. It creates a chemically distinct micro-environment against the metal — low oxygen, altered pH, and in the case of sulphate-reducing bacteria, actively corrosive metabolic products. This is microbiologically influenced corrosion, and it is aggressive and local. It does not thin the wall evenly. It puts a hole in it.
The failure mode is a pinhole leak in a pipe that, by average wall thickness, still had years of life in it. We cover the mechanism in metal corrosion in water systems.
The instinct when counts rise is to raise the oxidiser. It rarely works on established biofilm, and it has real costs: more corrosion, more chemical spend, more by-products. You are trying to push a reactive chemical through a layer specifically good at consuming it.
What actually works is a combination:
The honest summary: biofilm is much cheaper to prevent than to remove. A tower that has never been allowed to foul is held by an ordinary programme. A tower with established film needs cleaning, dispersant, and then a programme — and it will try to come back.
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Most likely biofilm. The residual measures the bulk water, but bacteria live on surfaces inside a protective matrix that consumes oxidiser as it diffuses in. Bacteria in biofilm are reported to be roughly 10 to 1,000 times more resistant to treatment than free-floating bacteria, so a residual that controls planktonic organisms can leave the film untouched.
Generally no. The matrix consumes the oxidiser before it reaches the cells underneath, so raising the dose mostly adds cost, corrosion risk and by-products. Established biofilm needs a biodispersant to break up the matrix plus physical cleaning; the biocide then works on what is exposed.
Legionella multiplies inside amoebae, which live in biofilm and graze on it. Rather than being digested, the ingested Legionella proliferates within the amoeba. That gives it two layers of protection from biocides — the amoeba and the surrounding biofilm matrix — which is why Legionella in biofilm is extremely resistant to treatment.
Watch the condenser approach temperature over time. Biofilm insulates far better per unit thickness than mineral scale, so performance degrades at thicknesses too small to be obvious. If approach is drifting up and there is no scale to explain it, and biocide demand is rising, biofilm is the likely cause.
We will inspect the tower, test the water, and tell you whether you need a clean or a new programme.